第四章

变更管理

认识到这一点很重要 technology, on its own, cannot solve all the challenges your organization hopes to address. If your organization has issues such as broken hiring processes or a shortage of required skill sets, 一款新的软件不太可能产生持久的影响. 而不是, 您需要评估现有的过程和技能, and identify where they need to change with the availability of new technology. 安博电竞官网称之为变更管理.

驱动对齐蓝图

One of the keys to successful change management is knowing what you have versus what you need. 事实上, “change programs that explicitly assess the skills and mindsets required to fulfill their 性能 and health are upwards of 六次 更容易成功.”

The first step involves building out a project and communication plan that informs all stakeholders of the progress that is being made. 实现s rarely deploy without some feedback and last-minute change requests, so building in enough leeway or a project timeline buffer is highly recommended. This will enable you to implement ad-hoc changes while meeting target deadlines.

最后, change management is not a one-time activity; rather, it is an ongoing process that requires constant engagement with your audience. 确保对系统变革的承诺, you need to start with acknowledgement of improvement opportunities, 是什么导致了行为的改变.

We’ve outlined a 蓝图 below of the various steps involved in change management as well as the associated behaviors.

蓝图

成功招聘行动 变更管理失误

消费者商品图标消费品
员工图标2300 +员工

虽然听到成功的故事总是很棒的, we also want to share learnings from an implementation project that was challenging. 在这个例子中,安博电竞官网来看一个U.S. outdoor footwear manufacturer that was not adequately prepared to invest in the resources needed for a successful change management, resulting in a setup that was unable to address key requirements at initial launch and took additional time to course-correct.

从一开始就, the company underestimated the complexity associated with a successful implementation of their new system. They decided that a third of the recommended implementation time and resources were sufficient. 由于执行不善的变更管理和缺乏资源, the team was unable to build a desired future state that would work for users at the organization. Most users were either unfamiliar or uninterested in using the system, preventing them from achieving their initial goal of being competitive in talent acquisition.

该公司发现新系统的用户参与度较低:

  • 只有 30% of people who participated in an interview actually used the system to leave a review for candidates.
  • The number of reviews conducted on the system precipitously decreased by -75% 在9个月的时间里.
  • 最重要的是, their ability to fill jobs on time (Hiring Velocity) dropped -70% over the same 9-month time period.

虽然预算紧张是可以理解的, it’s also important to realize that compromises should be made within reason, 尤其是在投资新技术方面. Some organizations may even hire external consulting agencies to help validate the provider’s suggested price. 如果有预算限制, we recommend to pull back on technology add-ons or certain premium features, 如果它们存在, instead of limiting resources for proper implementation (Remember: As the TA leader, you get one shot to make an impression and drive excitement for ongoing adoption).

Unfortunately, implementation and rollout failures are not uncommon. 事实上, 大型IT项目, on average, run 45% over budget and 7% over time, while delivering 56% less value than predicted.

只有

30%
of people who participated in an interview actually used the system to leave a review for the candidate

进行了评论

75%
在9个月的时间里

招聘速度下降

70%
Their ability to fill jobs on time (Hiring Velocity) dropped 70% over the same 9 month time period!

帮助您避免实现中常见的陷阱, we’ve provided a summary of the lessons learned from our customers, as well as a detailed step-by-step guide on how to effectively conduct a rollout in the following chapters.

图标 涉及关键利益相关者

寻求多个功能的输入,以符合需求 & 组织的要求

图标 创建详细的项目计划

概述关键里程碑,通知涉众即将发生的变更

图标 主动沟通

通知 & 让您的关键用户兴奋起来,确保强有力的采用

 
友情链接: 1 2 3 4 5 6 7 8 9 10